Q: Are your products vegan & cruelty-free?

A: Absolutely yes. Our products are vegan and we do not test on animals


Q: Do you provide international shipping?

A: We're sorry to inform, we don't do international shipping at the moment. But if you're eager to try these out, we can ship upon request. If you're interested, kindly email Ruby & Roses Team at rubydanroses@gmail.com


Q: When will my product(s) be delivered?

A: We process & pack your orders within 1-3 working day(s), depending on the season. It may take longer during new product launch & long holidays. Right after we send out, we will provide tracking code through your mail. Don't worry! Our Team will be working as quick as possible for you to receive yours on time. Product(s) will be delivered by Poslaju Courier, which normally will reach you in 1-3 days. Should you have any inquiry, feel free to email us at rubydanroses@gmail.com


Q: I don' have Paypal account or credit/debit card. How can I pay? Do you provide Cash-On-Delivery (COD)?

A: Unfortunately, we don't provide COD. We are in the midst of selecting agents, so that you can pay through Internet banking or cash deposit. We will let you know soon.


Q: What is the status of my order?

A: You may check your order status by logging in to your account page. When the status shows "Unfulfilled", it means that we are still working on your order. You will soon get another email confirmation with tracking information when your order is posted. You may track & trace your order here, http://poslaju.com.my/track-trace/